Scope and Purpose
This Self-Exclusion Policy governs all gambling activities offered by Mmk121. It sets out the options to exclude a user from access, the durations available, the effects on accounts and access, and the procedures to initiate, extend, or terminate an exclusion across all platforms and channels operated by Mmk121.
Initiating Self-Exclusion
- In-Account self-exclusion: Log in to your Mmk121 account, navigate to My Account > Play Safe > Self-Exclusion, and select either Temporary self-exclusion or Permanent self-exclusion. For Temporary self-exclusion, choose a period of 7 days, 1 month, 6 months, 1 year, or indefinite. For Permanent self-exclusion, select the permanent option.
- Via Customer Service: You may request permanent exclusion through the Customer Service team. Identity verification may be required before processing.
- Pending withdrawals: If you have an active withdrawal request, complete or cancel it before activating self-exclusion to avoid disruption to authorized payments.
Duration and Reactivation
Temporary self-exclusion ends automatically on the date selected, after which you may regain access by confirming the Terms & Conditions related to reactivation. A confirmation of reactivation is required through the standard process. Permanent self-exclusion is final under this policy; reinstatement is not automatic and may be considered only after a new request and a discretionary internal review, subject to cooling‑off requirements and the decision of Mmk121.
Effects of Self-Exclusion
- Access blocking: Once processed, your Mmk121 account will be blocked on all devices (computer, mobile, or tablet) and you may not engage in gambling activities on the platform.
- Account restriction: You must not create a new account during any period of self-exclusion. If a new account is opened or detected, it will be closed and any winnings forfeited.
- Marketing suppression: We will cease sending marketing materials within 48 hours of activation of the exclusion.
- Scope: Self-exclusion applies to all gambling channels operated by Mmk121. If applicable, offline venues or partner offerings may require separate self-exclusion actions.
Compliance, Data and Circumvention
Users must comply with this policy. Mmk121 will implement reasonable measures to enforce self-exclusion across all platforms. If you attempt to circumvent the exclusion, including by creating or using another account with false or misleading data, or by evading verification checks, Mmk121 may immediately terminate the involved accounts and forfeit any winnings. You bear liability for losses arising from circumvention, and Mmk121 disclaims liability for such losses.
Blocking Software and Other Tools
You may employ blocking software or similar tools to restrict access to gambling sites. Mmk121 provides general guidance on selecting reputable tools and will assist where possible. We do not endorse or guarantee any third‑party product and do not accept liability for failures to block access caused by software limitations or user actions.
Support and Contact
Mmk121 Customer Service staff are trained in responsible gambling practices and can provide information about restrictions and available support options. To initiate self-exclusion or discuss options, contact the Customer Service team via the on‑site Help Centre. Availability and language support vary by region and channel.
Treatment and External Support
If you or someone you know may have a gambling problem, professional support services are available. Mmk121 is not affiliated with external organizations; referrals, where offered, are for information purposes only and do not constitute endorsement. You may consult licensed counsellors or national helplines in your jurisdiction for assessment, treatment, and ongoing support.
Limitation of Liability
This Self-Exclusion Policy provides tools to assist responsible gaming but is not guaranteed to be error-free. Mmk121 disclaims liability for losses arising from violations of this policy by the user or from attempts to circumvent the exclusion measures.
Data and Privacy
We will retain personal data required to administer self-exclusion and to comply with legal and regulatory obligations. Processing of personal data will occur in accordance with Mmk121's Privacy Policy and applicable data protection laws. During an exclusion period we will not use your data to target marketing, except as permitted by law or with your consent after the exclusion ends.